Frequently Asked Questions
Everything you need to know about your House of Staunton purchase.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. Delivery times vary based on your selected shipping method and destination.
Do you offer international shipping?
Yes, we ship our chess sets and accessories worldwide. Shipping costs and delivery times are calculated at checkout based on your country.
What is your return policy for chess sets?
We offer a 30-day return policy on most items. Products must be in their original, unused condition and include all original packaging.
What happens if a piece in my set arrives damaged?
We take pride in our quality control. If any item arrives damaged or defective, please contact our customer service team immediately for a free replacement.
Are your wooden chess pieces handcrafted?
Yes, our premium wooden chessmen are meticulously handcrafted by master artisans to ensure the highest level of detail and durability.
Which payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal and Affirm for financing.