Returns & Exchanges
At House of Staunton, we take pride in the quality of our chess products and want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a 30-day window for returns and exchanges on most items in their original condition.
Request Authorization
Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Prepare Your Package
Carefully pack the items in their original retail packaging, ensuring all pieces, boards, and accessories are securely padded to prevent damage during transit.
Label and Ship
Affix the provided RMA number clearly on the outside of the shipping box and send the package to our returns facility using a trackable shipping method.
Inspection and Refund
Once our master craftsmen inspect the returned items for quality and completeness, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing